NEON Solar Systems is a CEC approved solar retailer and has signed on to the Clean Energy Council Solar Retailer Code of Conduct, a voluntary scheme authorised by the Australian Competition and Consumer Commission (ACCC). Companies that have signed on to the code have committed to provide a higher standard of quality and service, raising the bar in the solar industry. They will also provide a minimum five-year whole of system and installation warranty on solar power systems. The program is designed to give peace of mind to people who are making the decision to invest in a solar system by helping them purchase the best product available from a company committed to responsible sales and marketing. Customers can identify businesses that have signed on to the code by a special Clean Energy Council Approved Solar Retailer logo. A full list of Approved Solar Retailers can be found at https://www.cleanenergycouncil.org.au/consumers/buying-solar/find-an-approved-solar-retailer

NEON Solar is proud to be a signatory to the Solar Retailer Code of Conduct, and looks forward to continuing to help improve standards in the Australian solar industry.

Customers can expect that a Clean Energy Council Approved Solar Retailer will:

Pre-sale:

  • ensure that sales representatives act ethically at all times
  • not engage in any dishonest or misleading advertising or sales tactics
  • educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract. This includes site-specific full system design and an average daily performance estimate for each month of solar generation

Post-sale:

  • uphold consumers’ legal rights relating to cooling-off periods and refunds. They will give customers the chance to cancel a contract and obtain a full refund if any changes are made that are not approved in writing (including variations to system design)
  • provide a minimum five year warranty covering the operation and performance of the entire solar system
  • fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf

General business:

  • provide consumers will all required documentation after the system is installed
  • adhere to all existing legislation and regulations
  • be fully accountable for the actions of any subcontracted parties, including Clean Energy Council-accredited installers/designers
  • have a fair and transparent complaints process, and respond to customers within 21 days of them making a complaint